Worst Insurance Firms The Top 10 Worst Insurance Businesses In America

13 Jan

In 2008, the American Association for Justice launched a 29-web page report entitled The 10 Worst Insurance Companies In America. The report was the outcome of a thorough investigation of a blizzard of court paperwork, FBI records, state insurance coverage department complaints and investigations, news stories from around the nation, and testimony and depositions from former insurance agents and adjusters. The last checklist incorporates businesses that insure cars, properties, disability, wellness and daily life.

A single thing that the report displays is that Allstate, State Farm and Liberty Mutual all employed popular management consultant McKinsey and Firm to study how they could be a lot more worthwhile. McKinsey came back with a approach acknowledged as The Three Ds…Deny, Delay and Defend. All 3 organizations have employed this strategy aggressively to boost income for their shareholders.

To read through the report, go to:

The listing is as follows:

10. Liberty Mutual

Not only has Liberty Mutual pulled out of Coastal states like Florida and Louisiana, but also Massachusetts, Rhode Island, Connecticut, Maryland and huge parts of New York.

9. Torchmark

A range of company subsidiaries promote burial insurance, cancer insurance, and daily life insurance coverage. The firm has been accused of promoting minority consumers higher priced items than white clients. Its income tactics have attracted frequent lawsuits from regulators and policyholders.

8. United Well being

This overall health insurer has a reputation for well being care reimbursement costs that are so reduced and so delayed that doctors report patient overall health is at threat.

7. Farmers

Owned by Swiss insurance giant Zurich Insurance coverage, Farmers is regularly close to the bottom of house owners and vehicle fulfillment surveys conducted by JD Power and Buyer Reports. As an example of their income above people frame of mind, note that after the 1994 Northridge CA earthquake, Farmers instituted an employee plan called Bring Back a Billion. This was an effort to save the organization a billion bucks in claims settlements.

6. Wellpoint

Wellpoint is the nations biggest health insurer, covering in excess of 28 million people. They have been located to routinely cancel policies on pregnant women and chronically ill sufferers. In 2007, the California Department of Insurance coverage assessed a $twelve.6 million fine towards Wellpoint for significant violations in their claims procedures. Wellpoint was also sued by 800,000 medical professionals for underpaying claims.

5. Conseco

Extended-term care insurance is Consecos forte. And that normally impacts the elderly most. Conseco will take benefit of the calendar, knowing that if it waits prolonged enough, several policyholders submitting claims will die ahead of their claim is paid.

4. State Farm

The biggest property casualty insurer in America, who has a prolonged reputation for delaying and denying claims. State Farm has recently announced that it has pulled out of the Mississippi and Florida markets fully. In 1999, following a giant Oklahoma tornado event, house owners file a class action lawsuit towards State Farm, alleging that the insurer widely undervalued houses. The jury ruled that State Farm had acted recklessly and with malice towards its personal policyholders. And dont get me commenced on how State Farm acted after Katrina.

3. AIG

The worlds biggest insurer has had enormous fiscal difficulties of late, with the Congress negotiating a Federal bailout of the insurer in Fall 2008. But aside from that, AIG has designed a reputation over the years as a business that fights claims aggressively.


This Chattanooga, TN based mostly firm is a single of the nations leaders in disability insurance. UNUM has a long track record for delaying and denying claims. If you want to read through an infuriating book about this subject, read Insult to Injury, by Ray Bourhis. The author is an lawyer that took on UNUM in court. UNUM is often the target of insurance coverage division and media investigations for their claims dealing with tactics.

And…drumroll please…the AAJ selection for quantity one worst insurance coverage business in America is….


The AAJ stated that the very good hands of Allstate ought to be proven within boxing gloves. According to the Nationwide Association of Insurance Commissioners (NAIC), complaints filed against Allstate had been higher in amount than most all of its major competitors. Following Hurricane Katrina, the Louisiana Department of Insurance coverage obtained above 1,200 complaints against Allstate, which is far more than any other business. State Farm had over 700 complaints, and State Farm has the most significant share of the homeowners insurance coverage industry in Louisiana. Allstate embraces the McKinsey philosophy, Delay, Deny and Defend.

Allstates CEO Thomas Wilson summed up the tactics of all the firms when he explained, Our obligation is to earn a return for our shareholders.

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